Policies

Scope of Services

We provide psychiatric evaluations, medication management, and supportive therapeutic interventions through secure telepsychiatry.
Services are available only to individuals located in California at the time of their appointment.

Services Not Provided

To maintain ethical and clinically appropriate care, our practice does not provide:

• Emotional Support Animal (ESA) letters

• Disability letters or disability claims

• Work or school clearance letters

• Court-ordered evaluations

• Custody evaluations

• Fitness-for-duty evaluations

• Housing accommodation letters

• Legal reports or expert testimony

These services require specialized assessments or in-person evaluations that fall outside the scope of telehealth psychiatric care.

Telehealth Consent

Telepsychiatry involves the use of secure video technology to deliver care. By scheduling an appointment, you acknowledge:

• You must be in a private, safe, and confidential location during sessions.

• There may be technical interruptions or limitations.

• The provider may reschedule or end the session if privacy, safety, or audio/video quality is compromised.

Crisis & Safety Policy

This practice does not provide emergency services.
If you are experiencing a crisis or feel unsafe, call 988, 911, or go to the nearest emergency room.
Telehealth is not appropriate for acute psychiatric emergencies.

Communication Policy

Non-urgent communication is handled through our secure patient portal.
Please allow 24–48 business hours for a response.
Email, voicemail, and messaging are not for urgent concerns.

Medication & Prescription Policy

• Medications are prescribed based on clinical appropriateness.

• Refills require an appointment; we do not refill medications after missed or overdue visits.

• Lost or stolen prescriptions cannot be replaced.

Appointment, Cancellation & No-Show Policy

• Cancellations must be made at least 24–48 hours in advance (you can specify your preference).

• Late cancellations and no-shows may result in a fee.

• Repeated no-shows may lead to discharge from the practice.

Financial & Insurance Policy

• Payment is due at the time of service.

• Patients are responsible for verifying insurance coverage, deductibles, and copays.

• Any fees not covered by insurance are the patient's responsibility.

• Refunds for prepaid visits follow our billing policy.

Privacy & Confidentiality

We use HIPAA-compliant platforms to protect your health information.
Confidentiality is maintained except where disclosure is required by law (danger to self/others, suspected abuse, or court order).

Technology Requirements

Please ensure you have:

• A stable internet connection

• Working audio and video

• A quiet, private environment

If technical issues disrupt the session, it may need to be rescheduled.

Termination of Care

Care may be terminated for:

• Repeated no-shows or non-payment

• Failure to follow treatment recommendations

• Inappropriate behavior

• Need for a higher level of care